Business Analyst (Retail/ecommerce Domain)
Experience: 5 - 8+ Years
Domain: Retail
Role: Business Analyst
1. Job Summary
We are looking for an experienced Business Analyst with strong analytical skills and a good
understanding of Retail business processes. The candidate will be responsible for gathering
business requirements, performing functional analysis, preparing documentation, and
coordinating with development and QA teams to ensure successful project delivery.
2. Key Responsibilities
• Interact with clients and business stakeholders to gather, analyze, and validate business
requirements.
• Understand existing business processes, identify gaps, and propose functional
improvements.
• Prepare BRDs, FRDs, Functional Specifications, user stories, use cases, and acceptance
criteria.
• Create AS-IS / TO-BE process flows and functional workflow diagrams.
• Translate business requirements into clear functional specifications for development
teams.
• Coordinate with development and QA teams to clarify requirements and ensure
functional accuracy.
• Support SIT and UAT, including test scenario reviews, defect analysis, and functional
validation.
• Manage requirement changes, perform impact analysis, and maintain requirement
traceability.
• Participate in client discussions, functional walkthroughs, and project meetings.
3. Retail Domain Knowledge
Understanding of one or more of the following retail business processes:
• Point of Sale (POS) and Store Operations.
• Inventory and Warehouse Management.
• Order Management and Fulfilment.
• Pricing, Promotions, and Discounts.
• Sales, Billing, and Invoicing.
• Retail ERP and E-commerce Integrations.
4. Educational Qualifications
• Bachelor’s degree in computer science or engineering is preferred.
• Candidates with degrees in Information Technology, Business Administration, or related
disciplines may also be considered.
• MBA or relevant postgraduate qualification will be an added advantage.
5. Required Skills
• 5- 8+ years of experience as a Business Analyst in IT software development or
implementation projects.
• Strong requirement-gathering, functional analysis, and documentation skills.
• Good understanding of SDLC and Agile/Scrum methodologies.
• Working knowledge of SQL and relational databases.
• Understanding of APIs, web services, and system integrations.
• Familiarity with Jira, Confluence, MS Visio, and MS Office, draw.io
• Excellent communication, analytical, problem-solving, and stakeholder management
skills.
• Ability to independently manage requirements and coordinate with cross-functional
teams.
6. Preferred Experience
• Experience working on retail applications such as POS, ERP, Inventory, Warehouse, or
Order Management Systems.
• Experience with retail application integrations and data synchronization.
• Experience working with international clients and distributed teams.
• Spanish language proficiency will be an added advantage.
