Technical QA Lead
Experience: 8+ Years
Domain: Retail / Retail E-commerce
Application: Web and Windows-based Applications
Job Summary
We are looking for a hands-on Technical QA Lead with 8+ years of experience in software
testing, automation, and team leadership. The candidate should be capable of leading the
QA team while actively contributing to automation, technical troubleshooting, production
issue management, and application support.
Experience in retail applications covering POS, Product Management, Sales Order
Management, Logistics, and E-commerce is highly preferred.
Key Responsibilities
• Lead and manage the QA team, including task allocation, mentoring, training, and
performance monitoring.
• Drive end-to-end testing activities, including functional, regression, integration, and
automation testing.
• Develop and maintain automation frameworks for both Web and Windows
applications.
• Hands-on experience with Selenium / Playwright and API testing using Postman.
• Handle customer calls, communicate testing progress, and provide clear QA status
reports.
• Lead complex production issue triage, identify reproduction steps, analyze potential
root causes, and suggest solutions.
• Lead the application support track, manage incidents, monitor SLAs, and
coordinate issue resolution.
• Perform database validation and troubleshooting using SQL; should be capable of
writing complex SQL queries.
• Drive AI adoption in QA activities, leveraging AI tools for test case generation,
automation scripting, debugging, defect analysis, and productivity improvement.
• Coordinate with development, business, and support teams to ensure application
quality and stability.
Required Skills
• 8+ years of experience in Software Testing and Quality Assurance.
• Strong experience in QA team leadership with hands-on technical involvement.
• Web automation experience using Selenium / Playwright.
• Experience in Windows/Desktop application testing and automation.
• API testing using Postman.
• Strong SQL knowledge, including complex queries, joins, subqueries, and CTEs.
• Experience with JIRA and other test management tools.
• Experience in production support, defect triage, and root cause analysis.
• Good customer communication and stakeholder management skills.
• Practical exposure to AI tools and their application in software testing.
Good to Have
• Performance and load testing experience using JMeter or any relevant tools.
• Experience with CI/CD pipelines and automation integration.
• Strong understanding of Retail / Retail E-commerce business processes, especially
POS, Logistics, Product Management, and Sales Order Management.
Key Expectation
A technically strong, hands-on QA Lead who can independently drive QA activities, lead
and mentor the team, handle customer interactions, troubleshoot critical production
issues, manage application support, and continuously improve testing eUiciency through
automation and AI adoption.
Educational Qualification:
Bachelor’s degree in Computer science/engineering / MCA with strong academic records.
