Project Manager
Position: Project Manager - Retail / eCommerce
Location: Pune, India (Offshore)
Experience: 12+ Years
Employment Type: Full-Time
Job Summary:
We are looking for an experienced and result-oriented Project Manager with 12+ years of
experience in managing IT projects, preferably in the Retail domain. The candidate will be
responsible for end-to-end project delivery, ensuring projects are completed within agreed
timelines, budget, scope, and quality standards.
The ideal candidate should have strong experience in managing software development and
implementation projects, coordinating cross-functional teams, handling client stakeholders,
managing delivery risks, and driving continuous improvements. A good understanding of retail
business processes and retail technology solutions is highly desirable.
Key Responsibilities
1. Project Planning & Delivery
• Manage end-to-end project lifecycle, including initiation, planning, execution,
monitoring, and closure.
• Define project scope, objectives, deliverables, milestones, resource requirements, and
timelines.
• Ensure effective execution of projects within agreed scope, budget, schedule, and
quality parameters.
• Track project progress, identify deviations, and implement corrective actions.
• Manage multiple projects or workstreams simultaneously.
2. Retail Domain Expertise
• Understand retail business processes such as:
o Point of Sale (POS) and Store Operations.
o Inventory and Warehouse Management.
o Order Management and Fulfilment.
o Pricing, Promotions, and Discounts, EOD
o Sales, Billing, and Customer Management.
o Retail ERP and E-commerce integrations.
• Work closely with business stakeholders to understand requirements and translate
them into technical deliverables.
• Manage retail application implementations, enhancements, integrations, and
modernization initiatives.
• Understand the challenges of retail operations, including peak-season readiness,
transaction volumes, inventory accuracy, and business continuity.
3. Client & Stakeholder Management
• Act as the primary point of contact for client stakeholders and senior management.
• Manage client expectations, escalations, dependencies, and critical issues.
• Conduct regular project governance meetings and status reviews.
• Ensure transparent communication on project progress, risks, issues, and dependencies.
• Build and maintain strong client relationships.
4. Team & Resource Management
• Lead and manage cross-functional teams comprising developers, QA engineers, business
analysts, and technical leads.
• Ensure effective resource allocation and utilization.
• Drive accountability, collaboration, and ownership across the team.
• Mentor team members and support their professional development.
• Identify resource gaps and proactively plan resource requirements.
5. Risk, Issue & Change Management
• Proactively identify project risks, assess their impact, and define mitigation plans.
• Manage project issues, dependencies, and escalations.
• Establish effective change control processes for scope, timelines, and deliverables.
• Ensure timely resolution of blockers impacting project delivery.
6. Quality & Process Governance
• Ensure adherence to SDLC, project management methodologies, and organizational
delivery standards.
• Monitor development, code quality, QA, SIT, UAT, and production deployment activities.
• Ensure appropriate test planning, defect management, and release readiness.
• Drive process improvements, automation, and operational efficiency.
Required Skills & Qualifications
• Bachelor’s/Master degree in computer engineering/science with strong academic
records
• 12+ years of experience in IT, with at least 5+ years in project/program management or
delivery leadership roles.
• Proven experience managing software development, implementation, enhancement,
and integration projects.
• Strong understanding of Retail domain processes and applications.
• Experience managing distributed teams and international clients.
• Excellent client-facing, communication, negotiation, and stakeholder management skills.
• Strong knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Experience with project management tools such as Jira, MS Project, Azure DevOps, or
similar.
• Strong analytical, problem-solving, decision-making, and conflict-resolution skills.
• Ability to manage multiple priorities in a dynamic delivery environment.
Preferred Technical Exposure
• Retail POS/ERP systems.
• Inventory and Warehouse Management Systems (WMS).
• Order Management Systems (OMS).
• E-commerce platforms and third-party integrations.
• SQL Server, database-driven applications, and reporting solutions.
• API-based integrations and enterprise application architecture.
• Cloud platforms and DevOps practices.
Key Competencies
• Strategic and analytical thinking.
• Strong leadership and team management.
• Ownership and accountability.
• Client relationship management.
• Effective planning and execution.
• Risk identification and mitigation.
• Commercial and financial awareness.
• Strong decision-making under pressure.
Success Measures (KPIs)
• On-time and within-budget project delivery.
• Customer satisfaction and stakeholder confidence.
• Project profitability and resource utilization.
• Quality of deliverables and reduced production defects.
• Effective risk and dependency management.
• Team productivity, stability, and engagement.
• Successful delivery of business objectives.
