Job Description – E-Commerce / OMS /  QC Lead

Experience: 8–10 Years
Role: QC Lead – Manual & Automation Testing
Domain: E-Commerce, Order Management System (OMS), Marketplace

Job Summary

We are looking for an experienced QC Lead with 8–10 years of experience in Software Quality Control, preferably in E-Commerce, OMS and Marketplace applications.
The candidate should have strong experience in managing end-to-end testing activities, defining test strategies, leading QA/QC teams, managing test execution, and ensuring quality across complex application integrations.
The candidate should possess hands-on knowledge of manual and automation testing, API testing, integration testing, regression testing and end-to-end business process validation.

Key Responsibilities

  1. Lead and manage end-to-end quality control activities across E-Commerce, OMS and Marketplace applications.
  2. Define test strategies, test plans, testing methodologies and quality standards.
  3. Manage and coordinate functional, integration, regression, API and end-to-end testing.
  4. Oversee validation of the complete order lifecycle, including order creation, processing, fulfilment, shipment, cancellation, returns and refunds.
  5. Lead testing of OMS integrations with E-Commerce platforms, marketplaces, payment gateways, ERP and third-party logistics (3PL) systems.
  6. Manage marketplace testing covering product catalogs, seller onboarding, listings, pricing, inventory synchronization and order processing.
  7. Review test scenarios, test cases, automation scripts and test execution results.
  8. Drive automation initiatives and identify opportunities to improve testing efficiency.
  9. Monitor defect management, defect triage, resolution and closure.
  10. Manage test planning, resource allocation, effort estimation and delivery schedules.
  11. Track testing progress, quality metrics, defect trends and test coverage.
  12. Coordinate with development teams, business analysts, project managers and client stakeholders.
  13. Lead SIT, UAT, release validation and production testing activities.
  14. Identify quality risks, dependencies and bottlenecks, and drive mitigation plans.
  15. Prepare QC dashboards, test summary reports and quality status updates for leadership.
  16. Mentor team members and drive continuous improvement in testing processes.

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